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Develop Your Sixth Sense
Paranormal Abilities A poker professional I chatted with recently spoke of the importance of developing a sixth sense about the strength of your opponent’s hand. He can tell, with a high degree of...
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Talk Time
Know When To Shut Up Today a prospective telemarketing consultant called me to see if I had any script-writing projects he could work on. Before I could answer fully, he told me about financial...
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At A Loss For Words?
What Did You Mean By That? All too often, a conversation can seem to stall, resulting in an awkward silence. For the salesperson, this can be especially deadly as it may break rapport with the prospect...
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How To Start A Conversation
All too often I have seen telemarketing scripts that begin with close-ended questions such as, “If I could show you a way to reduce your utility expenses by 20%, would you be interested?” This type of...
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Timing And Emphasis
Find Your Voice You have heard the expression, “it isn’t what you said, it’s how you said it.” In telemarketing, how you deliver your script is one of the few things that you control. If you want to...
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Rate Of Speech
Time Yourself Have you ever talked to someone who’s rate of speech was so fast you found yourself struggling to understand him? Have you ever wondered if the person you were talking to was...
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